Support Centre

OzMobiles Trade-in

• Trade-in Google / Samsung Locked Accounts
• Trade-in Order - iCloud Locked

Refunds

• Can I return the device if I change my mind?
• How does the return process work?
• How can I cancel my order?
• What is the warranty period for exchanges and repairs?
• Once my refund is processed, how long does it take to hit my account?

General Questions

• What is an IMEI Number & How To Find It
• About Us
• Can I receive my refund a different way to how I paid?
• Can I change my order once placed?
• Do you offer wholesale programs?
• Will you buy my old phone? Where can I sell/recycle my old phone?

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Payments

• I'm having issues placing my order - help!
• Do you offer discounts? Are your prices negotiable?
• Why won't your site let me check out?
• Do you have Afterpay? Does OzMobiles have Afterpay?
• What is Zip-Pay? How does it work?
• I am being asked to verify my Credit Card / Order, what now?

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Warranty / Reporting a Fault

• I sent my device back - when will I get my refund?
• There is a problem or fault with my device, what now?
• How do I make a warranty claim?
• Do I receive any kind of warranty with my purchase?

Questions about Devices

• What version of iOS/Android will the phone have? Can I request a certain version?
• Are your new phones sealed?
• What's your cheapest phone?
• Do you provide mobile phone plans?
• What accessories do you provide with your iPads and tablets?
• Are your phones unlocked? Can I use the device overseas?

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Shipping & Delivery

• Do you offer Pick-up / Click-and-Collect? How long does it take?
• How Long will shipping take?
• How much will delivery cost?
• I have just placed and order, where can I receive my tracking details?
• Oops! I just put in the wrong delivery address - can I change it?
• Pick Up your device from OzMobiles today! Melbourne only.

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