Although we aim to process refunds within one to two business days once approved, the method you initially paid with will determine how long it will take to be processed back to your account. Credit card refunds can be quite slow and may take 3-5 business days to become available in your account. PayPal refunds are instant, however if you paid using a credit or debit card linked to your PayPal account it will take the same amount of time to process as a credit card payment. ZipPay refunds are instant and will immediately be deducted from your outstanding balance once refunded.

If we have processed your refund on our end and you’re having issues receiving the funds we recommend contacting your payment provider directly, as we have no control over the funds once we have refunded the transaction.