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Questions about Devices

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Issues with your phone, or just have a phone related question? You're in the right place!

  • What version of iOS/Android will the phone have? Can I request a certain version?
  • Are your new phones sealed?
  • What's your cheapest phone?
  • Do you provide mobile phone plans?
  • What accessories do you provide with your iPads and tablets?
  • Are your phones unlocked? Can I use the device overseas?
  • Are the devices you sell refurbished or second-hand? What's the difference?
  • How can I find out more about a product that you are selling?
  • I have an issue with my device, what do I do?
  • Can I use the SIM i already have with the device I purchased?
  • What accessories will come with your mobile phones?
  • I cannot find a specific device on your site - do you have it in stock? How long until you get it in stock?
  • Can I see a photo of the device before I buy it?
  • Help! I've just ordered the wrong device! What do I do?
  • Why is there a 15% restocking fee if I return my device? I thought it was Free Returns?
  • What condition are your devices in?
  • Worried About Battery Life?
  • Our 72-point Quality Control Check

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