Our devices come in 3 basic conditions; pre-owned (3 grades), ex-demo and new. All of our devices come with a 12 month warranty, and many with manufacturers warranty too. 

NEW: These phones have never been used, and are all genuine Australian products. These are new phones. They all come standard with Australian manufacturer’s warranty. Please check the individual product details, as some of our new phones can differ slightly in how they are packaged, and what they come with.

EX-DEMO: These are phones that have been used in display cases or have just generally been out of their package at some point in time. We sell them cheaper as they aren’t brand new, however, these phones are in excellent condition internally and externally without barely any marks on them. Whilst they are labelled as ex-demo, they have not necessarily been used for demonstration purposes and this is a cosmetic grading only.

USED: When we source a second-hand phone that is in terrific condition and perfect working order, we sell it as a used phone at a heavily discounted price. You may encounter some scratches or discolouration of the body, but nothing significant. Whilst these devices have rarely been returned for any issues, if you are unsatisfied with the device you are more than welcome to contact us via email and we'll assist you in the assessment and return of the device. The categorisation 'Used' is broken down into three sub categories as listed below;

• Excellent condition:

  Minimal signs of wear - Screen is in good condition, with very minor scratches/scuffs visible at arm's length.

• Very Good condition:

  Moderate wear - Scratches may be visible on the screen from arm's length, plus minor dents. Exceptional value.