Sometimes after using your purchase for a short while there may be something you don’t like. Therefore OzMobiles can certainly assist you with returning the device and helping you find something more suitable if returned within 30 days of purchase.
For a change of mind return click Submit an Enquiry in the menu bar and select "I want to return my phone". Please include as much information as possible. One of our customer service consultants will be able to assist you in returning the phone. Our consultants are specialised in helping our customers find the perfect phone for their requirements.
- OzMobiles is unable to offer change of mind returns for accessory purchases.
- In order to be eligible for the change of mind return scheme, the device must be sent back in its original condition complete with original box and accessories. A 15% re-stocking fee will apply for devices not returned in the original condition. If accessories are not in original condition we will deduct a 15% re-stocking fee or retail price of accessories, whichever value is greater.
- Device must not have any internal water damage, cosmetic damage or be iCloud/activation locked.
- Whilst OzMobiles recognizes a consumer's choice to choose any third party repairer for any repairs, OzMobiles reserves the right to inspect any previous repairs done on the devices and may reject any return that has evidence of a poor quality repair.
- Change of mind returns will be facilitated through a direct exchange for another product, refund or store credit.
- We will provide a postage label which you can use to return the device to us - this label has tracking included. It is advised to package the return carefully, as damage in transit is not covered when returning a device to OzMobiles.
- Initial shipping costs are not refundable and will be deducted from the refund for change of mind refunds. For customers who chose free shipping, a shipping cost of $10.80 will be deducted from the refund. We are happy to waive this shipping cost should you choose a direct exchange or store credit to be used towards another order.