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Please carefully double-check your entered email address. You will not receive our reply if there is a typo. If you do not get a "request received" auto-reply in your inbox within 10 minutes of submitting your enquiry, please check your junk/spam/promotions mail filters. It is recommended to enter the same email address you used on your order, if applicable.

Please enter your full name as it appears on the order, if applicable.

Please enter your five-or-six digit OzMobiles order number. This can be found on your order confirmation email or OzMobiles account log-in. It is important to enter your OzMobiles order number correctly for fast, efficient service. Please do not enter order numbers from third party sites or payment methods.

Please provide as many details as possible and attach clear photos and/or videos, if applicable. A thorough description allows us to help you as quickly as possible.

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