Our devices come in 3 basic conditions; pre-owned (3 grades), ex-demo and new. All of our devices come with a 12 month warranty, and many with manufacturers warranty too. 

NEW: These phones have never been used, and are all genuine Australian products. These are new phones, 100% Australian sourced. They all come standard with Australian manufacturer’s warranty. Please check the individual product details, as some of our new phones can differ slightly in how they are packaged, and what they come with.

EX-DEMO: These are phones that have been used in display cases or have just generally been out of their package at some point in time. We sell them cheaper as they aren’t brand new, however, these phones are in excellent condition internally and externally without barely any marks on them. Whilst they are labelled as ex-demo, they have not necessarily been used for demonstration purposes and this is a cosmetic grading only.

USED: When we source a second-hand phone that is in terrific condition and perfect working order, we sell it as a used phone at a heavily discounted price. You may encounter some scratches or discolouration of the body, but nothing significant. Whilst these devices have rarely been returned for any issues, if you are unsatisfied with the device you are more than welcome to contact us via email and we'll assist you in the assessment and return of the device. The categorisation 'Used' is broken down into three sub categories as listed below;

• Good condition: These Used items are in very good condition with no scratches or marks on the screen, there may be minor wear and tear on the sides or back.
• Average condition: These Used items are in average condition. There may be minor visible scratches on the screen (however these will not be visible if the device is on) and standard wear and tear on the sides and back.
• Fair condition: These Used items are in below average condition. There will be visible scratches on the screen, and higher than average wear and tear on the sides with potentially small dents on the frame.